Standard Operating Platform and optimization

From day one, we deploy our standard operating platform for you, including all tools needed to the daily operations of your applications:

• AWS configuration: EC2, S3, Security Zone, Elastic Load Balancer and all other relevant AWS layers
• Operating System
• Web server, database and application server: Apache / MySQL / nginx
• Optimization layers: Proxy, Cache etc.
• Monitoring
• Backup
• Remote administration
• Configuration optimization
• Security policies definition
• Firewall

Migration

We are offering a transparent transfer of all the services on your current webserver to a your AWS infrastructure.

• Comprehensive backup of your current installation
• Standard Operating Platform deployment and configuration on the AWS cloud.
• Additional packages installation and configuration
• Data initial copy
• Services configuration on a temporary address
• Functionnal recipe and validation on the temporary address
• Data differential copy
• Transparent proxy setup
• Transparent services migration
• DNS update

Need more information, a quote or a discussion with us for specific needs? Give us a call +33-184-16-16-17 or send us a quick message.

Proactive support and standby

Proactive standby and support are provided by our operating team 24/7/365 [*] in case of monitoring alert regarding your website, applications, server or hosting.

Monitoring

Automated tools will monitor your server 24/7 to ensure the proper operations of the following:

• Hardware: Storage, Temperature, power levels, dual power supply
• Operating System
• Deployed software
• Security Update
• Attacks and Intrusions
• Spam
• Services response time
• Load peeks
• Disk Space
• Network traffic
• Available/Used memory
• Backup status
• etc.

Overall, more than a hundred different points can be checked every 30 seconds.

[*] depending on your subscription's SLA

Backup policy

A tailored backup policy will be setup so that after any type of incident, your system, data or database can be restored.

All your server's files and database are saved between one and 4 times a day[*].

Backup is hosted on our secure services infrastructure, distributed and synchronized between 2 different datacenter (France). Our services infrastructure also hosts our Disaster Recovery Platform [*] enabling businesss continuity in the event of major incident at your hosting facility.

Restore

The standard backup policy is 30 sliding days, we can quickly restore your data up to 30 days before the incident.

• Comprehensive restore
• File system / Directory restore
• Single file restore
• Database restore
• Single SQL table restore

On-demand, we also provide comparative research and restore according to specific dates to identify changes (configuration or files) impacting your server.

[*] depending on your subscription's SLA

On-demand Support

Our team is at your disposal, on demand, for system administration tasks such as:

• User management
• Tasks automation
• Script redaction
• New software deployment and configuration
• Incident management and resolution
• Firewall management
• Log analysis and so on

Terms

Europe: SEPA Direct Debit
Rest of the world: Paypal

Contractual commitment: 12 months